Support

1. Signing in

• Which address did I use? Try the one you registered with. If you used Apple’s “Hide My Email”, your account address ends in privaterelay.appleid.com; the easiest way back in is the Apple button.
• The app says my session ended. You were signed out from another device or the password was changed. Sign in again.
• I never got the confirmation email. Check spam, then send it again from Profile → Settings → Account (“send link”).

2. Google and Apple

• You can sign in with Google or Apple on the website and in the iPhone app. With the same account you reach the same boards, lessons and progress everywhere.
• Connect or disconnect either of them in Profile → Settings → Security → Ways to sign in. One way in always has to stay: if you made your account with Google or Apple and want to disconnect it, add a password first (“Add a password”, same place).
• A Google or Apple account can belong to one TeachEd account only. If it says the account is already connected to another TeachEd account, sign in to that one instead.

3. Password and two-step verification

• Forgot your password? Choose “Forgot password?” on the sign-in screen; we email a link to set a new one.
• Two-step verification (Profile → Settings → Security) asks for a 6-digit code from an authenticator app after your password. Lost the phone? Use one of the backup codes shown when you turned it on, or write to us from your account’s address.
• Signed-in devices lists every browser and app signed in to your account, and lets you sign any of them out.

4. Deleting your account

You can do it yourself, without writing to us:

• Website: Profile → Settings → Account → Delete account.
• iPhone and iPad app: Profile → Delete account.
• Accounts made with Google or Apple confirm by typing the account’s email address; accounts with a password confirm with the password.

This removes your boards, lessons, homework, saved words, journal entries and community posts, cancels a paid subscription so it stops billing, and signs you out everywhere. It cannot be undone. Personal data is erased within 30 days; backups are purged on a rolling schedule. See the Privacy Policy.

5. Students and plans

• Students are always free, on the website and in the app.
• Teacher plans are managed on teached.tech, not in the app. To cancel, open Billing on the website; access continues to the end of the paid period.
• A student joins a teacher’s class from the invitation link or board link the teacher sends.

6. Reporting a problem or a post

In the community feed use “Report” on a post; three reports hide it until a person looks at it (feed rules). For anything else, including a bug, write to the address below with the device, what you tapped and what you expected. A screenshot helps.

7. Contact

support@teached.tech
TeachEd is built and operated by an independent developer based in Ukraine. Privacy Policy · Terms